Refund Policy
We're committed to your satisfaction with our corporate finance analytics services. Here's everything you need to know about our refund procedures and policies.
Refund Eligibility Criteria
At dravilnexa, we understand that business needs change. Our refund policy is designed to be fair while protecting both our clients and our business operations. Refunds are considered on a case-by-case basis within specific guidelines.
Service Cancellation
Full refund available within 14 days of service commencement if no deliverables have been provided or work commenced.
Unsatisfactory Deliverables
Partial refunds may be available if work fails to meet agreed specifications after revision attempts.
Technical Issues
Full refunds provided when technical problems prevent service delivery through no fault of the client.
Refund Process Timeline
We've streamlined our refund process to be as transparent as possible. Here's exactly what happens when you request a refund:
Refund Scenarios
Different situations call for different approaches. We've identified the most common refund scenarios our clients encounter:
Full Refund Situations
You're eligible for a complete refund when services haven't commenced, when we're unable to deliver due to circumstances within our control, or when there's been a clear misunderstanding about project scope that can't be resolved.
Partial refunds are calculated based on work completed, deliverables provided, and time invested in your project. We maintain detailed project logs to ensure fair assessment of any refund calculations.
Payment Method Considerations
Refunds are processed using the same payment method you originally used. Here's what to expect for different payment types:
Credit Card Payments
Refunds appear on your statement within 5-10 business days. The exact timing depends on your card provider's processing schedule.
Bank Transfers
Direct bank refunds typically take 7-14 business days to appear in your account, depending on banking institutions involved.
Corporate Payments
Business account refunds follow the same timeline as personal payments but may require additional verification steps.
Non-Refundable Items
Certain services and circumstances don't qualify for refunds. This protects both parties and ensures fair business practices:
Please note: Completed projects, custom analysis work, and services where final deliverables have been provided and accepted are generally non-refundable. Third-party costs incurred on your behalf are also non-refundable.
Change of mind after project completion, market conditions affecting your business post-delivery, or dissatisfaction with results that meet agreed specifications typically don't qualify for refunds. However, we're always willing to discuss concerns and potential solutions.
Dispute Resolution
If you're not satisfied with our refund decision, we have additional steps available. We encourage open communication and are committed to finding fair solutions.
Appeal Process
You can request a review of any refund decision by contacting our senior management team. All appeals are reviewed by staff not involved in the original decision, ensuring impartial assessment of your situation.
Questions About Refunds?
Email: info@dravilnexa.world
Phone: +61889991222
Address: Michael J Osborne Building, 133 McKoy St, West Wodonga VIC 3690, Australia
Our team is available Monday through Friday, 9 AM to 5 PM AEST, to discuss any refund-related questions or concerns you might have.